Farwest Iris Gardens Beauty does come in a box!
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Your order and customer satisfaction is our first concern:
As with all agricultural products, events may occur outside our control which impact production. Although rare, it sometimes happens to us too. If in filling your order, we are short, may we make substitutions? This is a question on both the printed order form and online at the final check out.
If you allow us to make substitutions, they will be of similar color and of equal or greater value. However, you may also add notes as to how you would prefer us to handle substitutions. The more detail the better, such as other specific names you would accept.
You may also note NO substitutions, in this case we will issue a refund for the shorted plants
Our plants are guaranteed to be correctly classified and named with specifications obtained from The American Iris Society or The National Gardening Association, unless otherwise noted.
Individual growing conditions, climate, and care are all major contributing factors to your results (depth of color, bloom season, height, etc).
If your growing results appear grossly deviant from the indicated standards – please let us know. We will address this on a case-by-case basis. However, we also recognize mistakes happen and we want you to be satisfied with your Farwest Iris Gardens purchase.
Farwest Iris Gardens, LLC does NOT sell or share customer information, with the one exception to share data when ordered to do so by a court of law.
We do collect customer names and contact information including, mailing/shipping addresses, phone numbers and email addresses for the express purpose of order fulfillment and an occasional marketing piece. We never collect birth dates or social security numbers.
When you make direct payment through our website, or payment link, you are doing so directly with the merchant services provider. We do not have access to, or store, your card data. If you are paying over the phone, our representatives will ask for your credit card data to process through a virtual terminal. Representatives are instructed to only ask and enter the information into the web portal which again communicates directly with the merchant services provider. Farwest Iris Garden's staff is prohibited from writing any card data down to be entered later.
If you are submitting a paper order, it is suggested you indicate for us to call you for a card payment versus writing your card data on an order form going through the mail. If you choose to send a check or money order that is done at your own discretion and risk.
Beauty does come in a box! Copyright © 2024 Farwest Iris Gardens, llc - All Rights Reserved.